Client Attention Alerts
Automatic push notifications sent to management whenever the system detects clients whose purchase activity is declining or who haven’t returned — so you can act before you lose them.
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Overview
PharmaSync's Client Attention Alerts feature ensures that management never needs to manually check who needs follow-up. The system continuously monitors every client's purchasing activity and automatically sends a push notification when one or more clients cross the attention threshold — whether due to a significant drop in orders, a long period of inactivity, or a combination of both. Notifications are delivered to the pharmacy owner and designated managers through the in-app notification center, with a summary showing the list of affected clients and the reason for the alert. A direct link takes you straight to the Clients Needing Attention page where you can see the full detail and take action. This means the retention workflow becomes proactive rather than reactive — your team is alerted automatically instead of discovering client attrition during monthly reviews.
Key Capabilities
Automatic push notification when client attention threshold is triggered
Notification shows count and names of affected clients
Direct link from alert to the Clients Needing Attention page
Configurable thresholds for order drop % and inactivity period
Delivered to owners and designated manager roles
Why This Feature Matters
Turn passive CRM data into active retention triggers
Catch client attrition early — before it shows up in monthly revenue
Zero manual checking required — the system alerts you automatically
Frequently Asked Questions
Who receives the alerts?
How often are alerts sent?
Can I link the notification directly to the affected clients?
See This Feature in Action
Request a personalized demo and discover how PharmaSync can transform your pharmacy operations
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