Doctors Needing Attention

Detect doctors whose referrals are dropping and prioritize follow-ups with an attention score.

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Feature screenshots will be added soon

Overview

Doctors Needing Attention mirrors the client retention tool but focuses on the referral side of the business. It automatically identifies doctors whose referral volumes or values have declined compared to the previous equivalent period, so medical representatives know exactly who to visit next. Each doctor receives an attention score derived from the percentage drop in orders, the percentage drop in referral value, and the number of days since their last associated order. The score maps to a colour-coded level — Critical, High, Medium, or Minor — for instant visual triage. Reps can open a doctor's profile, send a WhatsApp message, or call directly from the table row, eliminating the need to switch between tools. A summary section at the top shows the count of doctors at each attention level, giving management a quick health-check on the referral network.

Key Capabilities

1

Automatic attention scoring for referring doctors

2

Order drop % and value drop % vs. the previous period

3

Days since last referral counter

4

One-tap WhatsApp message and phone call actions

5

KPI summary cards by attention level

6

Filters for minimum drop %, minimum previous orders, and inactivity threshold

Why This Feature Matters

Prevent referral network erosion by catching disengaging doctors early

Give medical reps a prioritised, data-driven visit schedule

Measure the effectiveness of rep outreach through before-and-after referral trends

Frequently Asked Questions

Is this different from Top Referral Doctors?
Yes — Top Referral Doctors shows who is performing best right now, while Doctors Needing Attention highlights who has declined most and needs proactive outreach.
How is the attention score calculated?
The score combines the referral order drop percentage, the referral value drop percentage, and the inactivity duration into a single weighted figure.
Can I filter to a specific area or specialty?
Currently you can filter by individual doctor or date range. Group-level filtering may be added in a future update.

See This Feature in Action

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