Group Pharmacy Order Transfers

Transfer customer orders between pharmacies in your group — improve fulfillment when a branch can't complete an order alone

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Overview

When a branch receives a customer order it cannot fully fulfill — due to a stockout or workload — PharmaSync lets it transfer that order to another branch in the group. The receiving branch picks up the order, fulfills it, and updates the status. Both branches maintain a clear view of incoming and outgoing transfers, who handled what, and the current state of every transferred order. This keeps customers served without sending them to a different pharmacy.

Key Capabilities

1

Transfer any customer order to another branch in your group

2

Receiving branch takes ownership and fulfills the order

3

Both branches track transfer status and order history in real time

Why This Feature Matters

Fulfill more orders even when a specific branch is out of stock

Avoid turning away customers by routing orders internally

Clear accountability — every transfer logged with handler and timestamps

Improve overall group fulfillment rate and customer satisfaction

Frequently Asked Questions

What happens to the original order when it is transferred?
The originating branch marks the order as transferred. The receiving branch takes full ownership and handles fulfillment from that point.
Can a receiving branch decline a transferred order?
Yes. If a branch cannot fulfill the order, it can decline the transfer so the originating branch can route it elsewhere.
Are transferred orders visible in reports?
Yes. Both branches can see transferred orders in their order history and reports, with full transfer trail.

See This Feature in Action

Request a personalized demo and discover how PharmaSync can transform your pharmacy operations

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