A pharmacy loyalty program works when the rule stays stable: the customer buys, earns points, then uses the points as a discount on a later invoice. In PharmaSync, points are not cash in the drawer.
- Turn the points system on in app settings
- Turn points on for that client’s file
- Select the client on the sales invoice
Settings hold points per EGP, and the discount value of one point. An example under the settings shows what 100 EGP earns and what it can discount later. Keep the two numbers steady.
After the invoice is confirmed, new points equal the items total times points per EGP. A home-delivery invoice does not earn points. At payment, a switch appears when the client has points. The discount cannot exceed the remaining invoice. Points are not used together with an insurance claim on the same invoice.
If an invoice used points and part of it is returned, a proportional share of the points comes back. A client discount on products is a separate path, and it does not combine with a contract or a manual invoice discount.
The customer bought and the points stayed zero?
Check that the system is on, points are on for that client, the client is on the invoice, and the invoice is not a home delivery.
Set the rule on a 100 EGP example
Book a demo and calculate earn and redeem before you turn it on for customers.
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