WhatsApp inside pharmacy software means a message to a client, doctor, employee, or supplier goes out from PharmaSync without copying the phone number into another app. Sending runs from the pharmacy WhatsApp account on the main computer only.
How the account connects
The WhatsApp messages icon opens its own window on the main device. The first time, scan the code from the pharmacy phone and sign in with the account you will send from. Leave the window open while messages are going out. This computer can also open WhatsApp when the app starts. That preference stays on this PC.
On a secondary device the icon is disabled. A message recorded there is sent from the main device. A message that waits more than 15 minutes and was not sent is closed and is not sent.
When a message opens
| Moment | What happens |
|---|---|
| A completed order that is not a delivery | Order-completed template, after send is turned on |
| The order goes out for delivery | Out-for-delivery template |
| Delivery is marked received | Delivery-received template |
| A return is recorded | Return template, with the return receipt if you attach it |
| A repeated order is due | WhatsApp from the repeated-orders list |
| A client or doctor needs attention | WhatsApp from the follow-up list |
| A client, doctor, employee, or supplier file | WhatsApp button, always reviewed before send |
Automatic send stays locked until send is on. Attaching the receipt image stays locked until automatic is on. Without automatic, a message window opens so you can check the number and the text, then apply. An Egyptian number that starts with zero is corrected. Templates accept placeholders such as the name and the items, filled when the message opens.
This is not official WhatsApp
Messages are not sent through the official WhatsApp API. The current tools are unofficial. An official API may be added later, and it would be priced separately. For safety, use a new WhatsApp number only for these customer messages, not the pharmacist’s personal number.
If you send to more than 8 different numbers within 5 minutes, the program asks before it continues. Similar messages to many numbers in a short time can get the number restricted. If automatic send hits that limit, the message opens for review instead of going out on its own.
Are these messages sent through official WhatsApp?
No. They leave from a WhatsApp account signed in on the main computer. They do not use the official WhatsApp API.
Can I review the text before it sends?
Yes. Without automatic send, the message window opens and you edit the text, then confirm. File and follow-up messages always open for review.
Does WhatsApp work on every cashier PC?
Sign-in and sending run on the main device. A secondary device can record a message, and the main device sends it.
Try a message after a sample sale
Book a demo and we will show sign-in, the order template, and the difference between review and automatic send.
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