A customer who stops does not announce it. The invoices get smaller, then they stop. Win-back starts when you see the drop before another month passes.
PharmaSync compares the current period with the previous one and lists clients whose sales dropped. The default is last month, a drop of at least 30%, and at least 3 previous orders. You can change the range, the group, or the idle days.
- Cards for clients at risk, critical, high, medium, and value lost
- Previous and current sales, last purchase, idle days, and balance
- Attention level: critical, high, medium, minor, or recovered
From the row you open the file or call the number. The WhatsApp icon opens a message for review. It is not an automatic blast. When a client first enters the list, one notification arrives. It does not repeat every day while they stay on it.
Does every old customer appear?
No. The default requires a drop and a minimum of previous orders. Change the limit if the list is empty or too long.
See who bought less last month
Book a demo and open the attention list, including the call and WhatsApp from the row.
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